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Metrobus Service Evaluations:

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Metrobus Service Evaluation Studies 2009 (Georgia Avenue/70s Line and 30s Line (En Español)

Quick Facts:

  • Who was involved? The evaluation was a partnership between Metro and the District of Columbia Department of Transportation (DDOT).
  • What was evaluated? Improvements that were implemented on the Metrobus 70s and 30s Lines in 2007 and 2008, respectively.
  • Where are the corridors located? The Georgia Avenue (70s) Line runs from Silver Spring Metro to Southwest DC on local routes 70 and 71 and from Silver Spring Metro to Archives on Metro Express route 79. The 30s Line runs from Friendship Heights Metro to Southeast DC on local routes 32 and 36, from Friendship Heights Metro to Foggy Bottom on route 31, from Naylor Road Metro to Eastern Market on route 34, from Friendship Heights Metro to Archives on limited-stop route 37 via Massachusetts Avenue NW, and from Southern Avenue to Foggy Bottom on limited-stop route 39.
  • Why were these corridors chosen for evaluation? The 70s Line and 30s Line were the first two Metrobus lines to be studied as part of the Metrobus Priority Corridor Restructuring Series. Improvements took place in 2007 and 2008 on the 70s and 30s Lines, respectively. This evaluation examined whether the changes that were implemented have been successful thus far in meeting the goals of the projects.
  • When did the evaluation take place? From August 2009 to January 2010.

Overview of the Evaluation:

The purpose of this evaluation was to assess the implementation of the Metro Extra Route 79 on Georgia Avenue and services along the 30s Line and determine whether the stated goals of those projects had been achieved.

The Metro Extra route implemented in 2007 on Georgia Avenue paved the way for limited-stop service along other Metrobus corridors, including the 30s Line in 2008. In addition to limited-stop services, other improvements were introduced, such as enhanced supervision, increased enforcement of parking restrictions, adjustments to signal timing, replacement of broken or missing bus stop amenities, route-specific training for bus operators, a greater level of communication with riders, and a restructuring of some local routes.

The stated goals of the 70s Line improvements were to improve travel times and reliability, reduce crowding, balance service between the ends of the 70/71 local service, and upgrade passenger amenities at bus stops. The stated goals of the 30s Line improvements were to decrease delays, improve reliability, decrease overcrowding, increase productivity and efficiency, and enhance the overall customer experience.

The evaluation included:

  • A transit service assessment of current conditions;
  • A traffic operations assessment of current conditions;
  • Public involvement — a rider survey, reports and publications, and a series of public meetings to solicit input from riders;
  • Data analysis of information gathered from the transit and traffic assessments and from the public.
  • Recommendations and an implementation of service improvements.

Timetables and Maps:

Metrobus Route 70/71 (Georgia Avenue Line) Map and Timetable

Metrobus Route 79 (Georgia Ave Limited-Stop) Map and Timetable

Metrobus Route 32/36 (Pennsylvania Ave Line) Map and Timetable

Metrobus Route 31 (Wisconsin Ave Line) Map and Timetable

Metrobus Route 34 (Naylor Road Line) Map and Timetable

Metrobus Route 37 (Wisconsin Ave Limited) Map and Timetable

Metrobus Route 39 (Pennsylvania Ave Limited) Map and Timetable

Metrobus Route M6 (Fairfax Village Line) Map and Timetable

The maps below show the corridors that were evaluated. The Georgia Avenue Line (Routes 70, 71, and 79) runs between Silver Spring and Downtown and Southwest DC. The 30s Line (Routes 31, 32, 34, 36, 37, 39, and M6) runs between Friendship Heights in Northwest and several points in Southeast DC.

Click on the image at left for a full-size PDF of the 30s Line map. Click on the image at right for a full-size PDF of the 70s Line map.


Reports and Publications:

The following documents are available to view as PDFs. Some have a large array of graphics; please allow ample time to download.

Final Report, January 2010

Newsletter, Aug/Sept 2009

Presentation from 30s Line Public Meetings
Presentation from 70s Line Public Meetings
Display Boards from 30s Line Public Meetings
Display Boards from 70s Line Public Meetings

Rider Survey Results, August 2009

Previous related studies:

• 30s Line Study, Final Report
• Georgia Avenue/7th Street Service Plan and Summary


Events:

PUBLIC MEETINGS HELD IN JULY 2009


The Washington Metropolitan Area Transit Authority (WMATA), with the District Department of Transportation (DDOT), conducted a series of three public meetings in July 2009 to hear feedback from riders, businesses, and communities about improvements that were made to 70s Line and 30s Line service over the past two years.

The first meeting, on Monday, July 20, was at Pennsylvania Avenue Baptist Church in Southeast and the second was on Tuesday, July 21, at St. Columba's Episcopal Church in Tenleytown, Northwest. These two meetings addressed the 30s Line improvements. The third meeting, for the 70s Line, was on Wednesday, July 22, at Emery Recreation Center on Georgia Avenue in the Brightwood Park area of Northwest.

At the meetings, the study team discussed the results of the rider survey efforts earlier in the summer and listened to participant comments about transit service along the 70s Line and the 30s Line. The Evaluation team heard valuable comments from participants and will use the feedback as a guide in developing recommendations for further improvements to the two Metrobus lines.